Effective Date: 08/01/2025
This Terms of Service Agreement (“Agreement” or “Terms”) is entered into by and between Grit and Grace Collective LLC, doing business as Storyforge Media (“Company,” “we,” “us,” or “our”) and the individual or entity (“Client,” “you,” or “your”) who accesses, purchases, or uses our services. By clicking “I Agree” or otherwise indicating acceptance, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Company Information
Legal Entity: Grit and Grace Collective LLC (DBA Storyforge Media)
Address: 16772 E Main St, Orange, CA 92865, USA
Email: [email protected]
2. Scope of Services
The Company provides digital marketing and related services including, but not limited to, video production, AI voice assistant services, AI chatbot setup and management, reputation management, website management, and website design and development (“Services”). Specific deliverables and scope for each Client are set forth in the applicable order form, proposal, or service package description, which is incorporated into these Terms by reference.
3. Payment Terms
3.1 Billing and Payment – All Services are billed in advance on a recurring monthly basis unless otherwise stated in the applicable order form. Payment is due on the start date of the initial term and will automatically renew each billing cycle.
3.2 Payment Method – Payments are processed through our third-party payment processor (currently Stripe) and charged to the payment method provided at sign-up.
3.3 Failed Payments – If a payment attempt fails, we will make up to three additional attempts with corresponding email or SMS notifications. If payment remains unsuccessful after these attempts, Services will be suspended and may be terminated.
3.4 Refunds – Payments are non-refundable once work on the Services has commenced.
3.5 Late Payment Consequences – Failure to remit payment on time may result in suspension or termination of Services without further obligation on our part.
4. Client Responsibilities
The Client agrees to: (a) Provide all requested materials, content, information, and feedback necessary for the timely performance of the Services. (b) Respond promptly to communication requests to avoid delays. (c) Ensure all materials and information provided are accurate and do not infringe any third-party rights.
5. Intellectual Property Rights
Upon full payment, the Client will own the final deliverables produced under this Agreement unless otherwise stated in writing. The Company retains the right to use completed work for marketing, portfolio, and case study purposes. The Company retains ownership of any pre-existing materials, software, tools, or proprietary methods used in the performance of the Services.
6. Term and Termination
6.1 Term – This Agreement commences on the Effective Date and continues on a month-to-month basis unless terminated in accordance with this section.
6.2 Termination by Client – Client may terminate this Agreement by providing at least fourteen (14) days written notice prior to the next billing date.
6.3 Termination by Company – Company may terminate this Agreement at any time for non-payment, breach of these Terms, or for convenience with written notice to Client.
6.4 Effect of Termination – Services will continue through the period already paid for. Any work in progress will be completed if feasible within that period. Upon termination, all unpaid amounts become immediately due and payable.
7. Service Limitations and Disclaimers
The Company will use commercially reasonable efforts to deliver Services in a timely and professional manner. However, the Company does not warrant or guarantee specific results, including but not limited to increases in sales, leads, or revenue. Delivery times may be affected by Client delays or factors beyond the Company’s control, including but not limited to force majeure events.
8. SMS/MMS Messaging Program
8.1 Consent – By providing your mobile number and opting in via our website, lead magnets, or in-person events, you consent to receive SMS and MMS messages from us.
8.2 Types of Messages – Messages may include appointment confirmations, reminders, important updates related to scheduled Services, and occasional marketing messages or special offers.
8.3 Message Frequency – Frequency varies based on Service activity.
8.4 Message and Data Rates – Standard carrier rates may apply.
8.5 Opt-Out – You may opt out at any time by replying STOP or OUT to any message we send. You will receive a confirmation message of your opt-out.
8.6 Help – For help, reply HELP or contact us at [email protected].
9. Privacy and Data Use
We collect personal information including, but not limited to, your name, email address, phone number, and any information you provide to perform the Services. We do not sell your personal information. Data may be shared with service providers solely to fulfill our obligations under this Agreement. For further information, see our Privacy Policy.
10. Limitation of Liability
To the maximum extent permitted by law, the Company’s total liability to the Client for any claims arising out of or related to this Agreement will not exceed the total fees paid by the Client to the Company in the three (3) months preceding the claim. In no event will the Company be liable for any indirect, incidental, consequential, or punitive damages.
11. Governing Law and Dispute Resolution
This Agreement will be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to this Agreement will be resolved through binding arbitration in Orange County, California, in accordance with the rules of the American Arbitration Association, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
12. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on our website with the revised effective date. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
13. Entire Agreement
This Agreement, together with any applicable order form or proposal, constitutes the entire agreement between the parties and supersedes all prior discussions, understandings, and agreements regarding its subject matter.

BY CLICKING “I AGREE” OR OTHERWISE INDICATING ACCEPTANCE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.